Short answer: when Wix form notifications stop arriving, open Forms and Submissions in your Wix dashboard first. If the submissions are listed there, you have not lost any leads, and the problem is the email. Then check the automation that sends the notification and its recipients, make sure the sender and recipient addresses are different, look in spam, and test from the live site with another address. If the form is an old Wix form, rebuilding it with the new Wix Forms often solves it.
Step 1: confirm the submissions are saved
Go to your site's dashboard, then Forms and Submissions, and open the form. If recent entries are there, answer those people now. Your form works; only the notification is failing. If entries are missing, the visitor never got through: test the form on a phone, look for required fields that are hidden or confusing, and check that the submit button is visible.
Step 2: check the automation and its recipients
On new Wix Forms, the notification email is sent by a Wix automation, not by the form itself. Open Automations in the dashboard, find the one triggered by your form, and check:
- It is active, not paused.
- The "Send an email" action lists the right recipients.
- The recipient address is spelled correctly and is an inbox someone reads.
Changing the recipients on the form settings alone will not change who the automation emails.
Step 3: separate the sender and the recipient
Wix warns that when the sender and recipient addresses are the same, some email providers mark the message as spam. Use a different address to receive notifications, or change the reply-to. Then look in the spam and promotions folders of the receiving inbox and mark a notification as not spam.
Step 4: test from the live site
Open the published site in a private window on your phone, fill in the form with an address that is not your notification address, and submit it. Testing from the editor preview, or while signed in as the owner, does not always behave like a real visitor.
Step 5: old Wix forms
Forum threads describe older Wix forms that stop sending notifications even when the settings look right. If your form was built with the old Wix Forms and the steps above do not help, rebuild it with the new Wix Forms and set up its notification again, or contact Wix support with the form name and the time of a test submission.
Is something else losing me leads?
A form that sends perfectly still loses people if it asks for too much, hides the submit button on mobile, or shows an unclear error. Our guide to form friction in lead generation lists the usual problems.
Where Persqo helps
You can fix notifications yourself with the steps above. Persqo checks the rest of the path:
- A Persqo visitor opens your live Wix site, finds the contact form, and fills it in. It does not send the form unless you opt in on a site you have verified, so your inbox stays clean.
- Findings that Wix lets an app change, such as your home page SEO title, business schema, an FAQ and llms.txt, are one-click fixes with Undo through the Persqo app for Wix. Form changes come as short Wix editor steps, because Wix does not let apps edit forms.
Start with the free check, or see how Persqo works for site builders.
Sources
- Wix Forms: troubleshooting, Wix Help Center, checked November 6, 2026
- Customer not receiving contact form emails, Wix Studio forum, checked November 6, 2026
- Why are Wix old form submissions not showing up in email or inbox?, Wix Studio forum, checked November 6, 2026
Last updated: November 6, 2026.
Questions people ask
Where do Wix form submissions go?
Every submission is stored in your Wix dashboard under Forms and Submissions, whether or not the email arrives. Look there first. If the entries are there, no lead is lost and only the notification email needs fixing.
How do I change who gets Wix form notifications?
On new Wix Forms, the notification is sent by an automation. Change the recipients in that automation's send an email action, not in the form itself.
Why do my Wix form emails go to spam?
A common cause is the same address as sender and recipient, which some mail providers treat as spoofing. Use a different recipient address, mark one notification as not spam, and add the sender to your contacts.